Powered by
Copyright @ 2024 ANOUKI BEAUTY
These terms and conditions (hereinafter, the “Terms and Conditions”) set out the legal terms that apply to your use of our website http://www.Anoukibeauty.com (hereinafter, the “Website”) and other services that we provide (hereinafter, the “Services”).
This is a legally binding document between you and Global Beauty LLC, a limited liability company incorporated under the laws of Georgia with identification number: 404627007, with registered office located at: Ivane Tarkhnishvili St. 2, floor 1, commercial space 1, Mtatsminda District, Tbilisi, Georgia (“ANOUKI BEAUTY”, “we”, “us” or “our”).
This Terms of Service document governs your use of the Services, including the Website, and your relations with us. Please read these Terms and Conditions carefully and make sure that you understand them before using the Services.
Our trade name is “ANOUKI BEAUTY”. For avoidance of any doubt, in this Terms and Conditions document, our Privacy Policy, and all other guidelines and instructions, any reference to “ANOUKI” or “ANOUKI BEAUTY” means reference to us, “Global Beauty” LLC – the company responsible for running the Website. Moreover, where we refer to the “Customer”, “you” or “your”, we mean you -the person using the Services.
Please note that by using our Services, including but not limited to exploring, accessing or using our Website and any of its subdomains, and creating an Account with us, you consent to this Terms and Conditions document. If you do not agree with any of its terms, please cease using our Services immediately. The same applies to our Privacy Policy available here: [LINK] (hereinafter, the “Privacy Policy”). For avoidance of any doubt, the Privacy Policy is an integral part of these Terms and Conditions.
We remain at your disposal if you have any questions about the terms of your engagement with ANOUKI BEAUTY.
We offer the purchase of ANOUKI BEAUTY products on our website. We also provide additional services such as arranging product delivery (clause 6) and offering customer service support (clause 14).
The use of our Website and any of our Services is prohibited to persons below the age of eighteen (18).
If you are under eighteen (18), you may use our Website and our Services only with the involvement of a parent or guardian.
You bear the sole responsibility for your actions when using the Website. You are prohibited from conducting any actions which may result in an unauthorized use of our Services or which are aimed at altering, destabilizing or otherwise interfering with the operation of our Services, including the Website.
All text, graphics and other information and materials published on the Website are the property of or under legal possession of ANOUKI BEAUTY, unless otherwise indicated on the Website.
You may purchase products on the Website only for personal use and not for resale. By placing an order on the Website, you certify that you are purchasing the products for personal use only and not for resale. Without our prior written consent, you shall not reproduce, copy and/or exploit the Website or any of its contents for any commercial purposes. All intellectual property rights remain the property of ANOUKI BEAUTY.
You are not allowed to use the Website for any prohibited activities, including but not limited to gaining unauthorized access to ANOUKI BEAUTY’s systems, misusing the information provided on the site, or engaging in any actions that could directly or indirectly damage ANOUKI BEAUTY’s legally protected interests.
We reserve the right to take any actions we consider necessary to prevent any violation of these Terms and Conditions, any attempts of discrediting our Services, or any other actions against the lawful interests of ANOUKI BEAUTY.
We reserve the right to suspend, limit or discontinue your access to the Website, your Account, or any of our Services at any time at our full discretion and without any notice to you. Such discretion may be exercised, among others, if we consider that: (a) such actions are necessary for the purposes of this clause, (b) you are in breach of the provisions of this Terms and Conditions document or the applicable law; or (c) you may harm the reputation of ANOUKI BEAUTY.
On the Website, you can subscribe to our e-mail newsletter, which is free of charge. If you choose to subscribe, you can always unsubscribe from this service at any time. By doing so, you will not receive newsletters or other unsolicited enquiries in connection with the newsletter.
Your personal data, including your e-mail address, will be used only for the delivery and management of the e-mail newsletter. Treatment of personal data, including for newsletter purposes, is regulated by our Privacy Policy.
By subscribing you understand and agree that when distributing the newsletter, for the purposes of engagement monitoring and profiling, we may track how many times the email newsletter or a specific link of the newsletter has been opened.
We reserve the sole right to either modify or discontinue the newsletter, or unsubscribe you from it, at any time with or without notice, in which case we will not be liable to you or any third party.
6.1. Information and Account
You can place an order on the Website without registration (hereinafter, the “Guest Mode”) or with a registered account (hereinafter, the “Account”).
To place an order in Guest Mode, you will be required to provide, among others, the following information before completing your purchase: your full name, contact number, email address, and – if choosing delivery services – the full delivery address.
To register on the Website, you need to create the Account, for the purpose of which you will be required to provide among others, the following information: your full name, contact number, login, password and a complete delivery address. The address can be updated if you wish to change the delivery location when placing an order.
You are responsible for ensuring the accuracy of the registration details or any other information provided by you.
You shall keep confidential any login credentials (such as username and password or other identifier) assigned to you as part of our security measures for registration of an Account, and you are prohibited from disclosing them to others.
You are accountable for all activities that occur under your login credentials or otherwise in your name and shall promptly inform us at the email address provided below if you become aware of any unauthorized use or any security issues. If we believe you have not adhered to these Terms and Conditions, we reserve the right to deactivate any login credentials or Account at our discretion in accordance with clause 4 above.
When you visit the Website and/or place an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.
6.2. Process of placing an order
Once you have chosen the product placed on our Website and added it to your online shopping cart, you will have the option to proceed to checkout. In such case, you will be directed to the delivery and payment pages.
The Website provides the opportunity to review your order and make any necessary corrections before finalizing your purchase. It is important to carefully review and verify your order at each stage of the process to ensure that allinformation you provide, such as product details, quantities, sizes, colors, etc., is accurate.
6.3. Delivery options
Before making the payment, you must choose whether the order should be delivered to the specified address or if you will pick it up from the ANOUKI concept store. More specifically, you can select from the following delivery options:
In case of choosing any of the delivery options, in order to ensure a seamless delivery of the purchased product, you have to confirm the address and contact information provided before completing the payment. Your order will be delivered to the delivery address you specify when placing your order and the courier will reach out to you using the contact number you provided.
In case of choosing the pick-up option, the purchased products will become available for your collection as soon as possible, but no later than seven (7) calendar days from placing the order.
Payment and order confirmation
On the Website, prices are listed in GEL (Georgian Lari) and include all applicable taxes under the Georgian law.
However, delivery charges are not included in the listed prices and will be automatically added to the total amount due based on the selected delivery option (Same Day Delivery or Standard Delivery) and delivery location, and will be clearly shown at checkout before you finalize your purchase. As a result, the delivery charges will be included in the total cost displayed on the order summary page.
Please note that the total cost does not contain any additional fees which the bank may charge, such as any additional fees for international transactions.
Payment can only be made using cashless method. Once you have verified the accuracy of your order, you need to proceed with payment using one of the following accepted methods: Credit and Debit Cards (Visa, MasterCard, American Express) or Digital Wallets (Apple Pay, Google Pay, and any other available digital wallet options).
You understand and agree that the payment services will be performed by our third-party contractor(s) and not ANOUKI BEAUTY. We do not store your payment information. Therefore, you release ANOUKI BEAUTY from any liability or responsibility in relation to the payment process.
After the payment is confirmed, the Website automatically will confirm your order. Additionally, if you provided your email address, you may also receive an automatic order confirmation via email.
Once you receive the automatic order confirmation, you can track the status of your order by entering the order details on the Website.
6.4. Acceptance of orders by us
All orders placed on the Website are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order or may cancel any order, whether or not the order has been automatically confirmed, for any or no reason, and without liability to you or anyone else.
6.5. Delivery and collection
Once the order is confirmed and transferred to the delivery company, an email is sent to the guest confirming the shipment, along with an invoice and courier details. The User can also track the delivery process through the website.
You understand and agree that the delivery will be performed by our third-party contractor(s) and not ANOUKI BEAUTY. To facilitate the delivery services, ANOUKI BEAUTY shares your personal data (including the name, address and phone number) to the relevant delivery company for the purpose of performing contractual obligations to you.
PLEASE NOTE THAT CONFIRMATION OF TRANSFERRING THE PURCHASED ITEMS TO THE DELIVERY COMPANY OR TRANSFERRING THEM TO YOU DIRECTLY CONFIRMS THAT YOU OBTAINEDTHE OWNERSHIP OF THE PURCHASED ITEMS FROM US AND CONSTITUTES OUR ACCEPTANCE UNDER CLAUSE 6.5 ABOVE.
Our delivery responsibilities are completed when we transfer your products to the delivery company or to you at the Concept Store, and the risks of accidental loss of or damage to the goods are passed to the delivery company and/or you from the moment of such transfer.
6.7. Delivery errors
If you choose any of the delivery options, the courier will notify you in advance about the delivery of your product, and you must ensure that you are at the specified address.
The delivery costs will not be refunded and you will be responsible for any additional delivery costs if an order is returned to the Concept Store due to certain circumstances, including but not limited to the following:
After we receive the returned order, you will receive a notification via email or on the Website (in your order details). Within three (3) calendar days from receiving the notification, you will have the option to collect the returned order at the Concept Store or instruct us via email provided below to re-send you the returned order at the same or different address, in which case you will be obliged to pay any additional delivery costs. If you do not collect the returned order or do not provide further instructions within the mentioned timeframe, we shall have the right to destroy, remove or resell the purchased items without any refund obligations to you, and our obligations to you shall be deemed fully performed.
In case of choosing the pick-up option, you will receive a notification via email or on the Website (in your order details) when the purchased items become available for collection. You shall collect the purchase items from the Concept Store within three (3) calendar days from receiving the notification. If you do not collect the items within the mentioned timeframe, we shall have the right to destroy, remove or resell the purchased items without any refund obligations to you, and our obligations to you shall be deemed fully performed.
Please contact us via the customer support email and/or phone number as soon as possible about any refund we may give at our discretion in any cases of non-delivery set out in this clause.
All sales are final once the order has been processed and has been transferred to the delivery company or to you directly. Cancellation and modification of orders before such event, as well as return of incorrectly sent items, are regulated under this clause.
7.1. Order cancellation and modification by you
From the moment the order is confirmed until it is transferred to the delivery company or to you directly, you have the option to contact us via the customer support email and/or support chat integrated on the website (hereinafter, the “Support Chat”), at your earliest convenience, but no later than twenty-four (24) hours from automatic order confirmation, to cancel or make any necessary corrections to the order. You will receive a notification confirming any order cancellation or modification via email or on the Website (in your order details).
We reserve the right and the sole discretion to refuse any request of order cancellation and modification after the order has been automatically confirmed in accordance with 6.4 above. If the order is not corrected/cancelled until the purchased items are transferred to the relevant delivery company or to you directly, there will be no further opportunity to cancel and/or make changes to your order.
7.2. Order cancellation by us
We make every effort to make our Services reliable and fulfil every order. However, unforeseeable mistakes and human error may still occur. For this reason, in accordance with clause 6.5 above, we reserve the right to fully or partially refuse or cancel any order until the purchased items are transferred to the relevant delivery company or to you directly, including after automatic order confirmation set out in clause 6.4 above. In such case, we will refund the appropriate amount to your original payment method within fourteen (14) calendar days after confirming the refusal or cancellation. Please contact us via email or the Support Chat for any additional requests or information.
7.3. Returns for improper performance
If we do not send you products specified in your order, or we send you less product than ordered, you may request that we perform the contract duly and fulfil the order. For this purpose, please contact us via email immediately, but no later than twenty-four (24) hours from receiving the delivery of the order, and we will correct our improper performance at our own expense within five (5) business days from receiving the notification. If you do not contact us and provide the requestwithin the mentioned timeframe, our obligations will be considered to be duly performed.
If we do not correct our improper performance within the specified timeframe, you have the right to request a refund corresponding to the value of such improper performance, i.e., the value of any products, which have not been provided or have been provided in lesser quantity. In such case, we will refund the appropriate amount to your original payment method within fourteen (14) calendar days after confirming the refusal or cancellation. Please contact us via email or the Website for any additional requests or information.
At our discretion, at any time, instead of fulfilling the order we may refund you the amount corresponding to the value of our improper performance. Such discretion may be exercised, among others, if we consider that: (a) our stock of the ordered items is not enough for full performance; or (b) full performance cannot be achieved without unreasonable expenses.
In case of partial performance of our obligations, the refund will be issued for the non-performed or improperly performed obligations. We do not offer returns or refunds for purchased items duly provided by us, even if they constitute only a portion of the whole order.
In case of receiving products which you have not ordered, including in case of excessive performance by us (e.g., by providing a larger quantity of products or providing products of higher value than ordered), you shall keep the products safe, unopened and sealed. Otherwise, we reserve the right to charge you for products which have been opened or unsealed.
You shall inform us about receiving products which you have not ordered via email immediately, but no later than twenty-four (24) hours from receiving the delivery of the order. We shall have two (2) business days from receiving the notification to respond to you for arranging the return of such products to us at our own expense. If we do not contact you within the mentioned timeframe, you receive ownership of the products delivered to you and mentioned in your email.
We make every effort to provide accurate descriptions and details for the products displayed on our Website. Please, make sure to thoroughly review them and if you need more information about a product, please contact our customer service. We will not be liable for any health issues related to the product's composition, as the product details are thoroughly provided on our website and packaging.
Although we try to display the colors of the products on the Website as accurately as possible, the actual colors and details you see may vary depending on your monitor and may not be precise. This website might also contain typographical mistakes or technical errors. The product images on the site are meant for illustration purposes only.
ANOUKI BEAUTY cannot guarantee, represent or warrant continuous operation or uninterrupted access to the Website. We also make no guarantee that the Website or the Services will be accessible from any particular device.
Therefore, we will not be liable to you if, for any reason, the Website is unavailable at any time or for any period. To the fullest extent permitted under the applicable law, ANOUKI BEAUTY shall not be responsible against you or any other third persons for any kinds of liability, damages, reimbursements and compensations, whether direct, indirect or accidental, including but not limited to those arising from the use of the Website, or the ANOUKI BEAUTY exercising its rights, such as the right to limit, suspend or discontinue your access to the Website, or those arising from the use or flawed or interrupted operation or technical failures of the Website.
We are in constant development of our services, which is why we reserve the right to amend, update, withdraw or renew our Services, the Website, and these Terms and Conditions from time to time without notice.
The latest version of this Terms and Conditions document is always posted on this page and is marked with the date of its last update. However, we always recommend visiting this page regularly to make sure that you are up to date with the current version of the Terms and Conditions, especially before making any purchases through the Website or otherwise using our Services.
If any provision or part-provision of these Terms and Conditions, including the Privacy Policy, is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms and Conditions.
Any provision of the Terms and Conditions, including the Privacy Policy, that expressly or by implication is intended to come into or continue in force on or after termination of the relevant document shall remain in full force and effect.
The Terms and Conditions, including the Privacy Policy, and any dispute or claim (including non-contractual disputes or claims) of any sort arising out of or in connection with them or their subject matter or formation, shall be governed by, and construed in accordance with, the laws of Georgia without regard to principles of conflict of laws.
All disputes arising out of or in connection with the present document or related to its violation, termination or nullity shall be submitted to Georgian International Arbitration Centre for final settlement by arbitration under the Arbitration Rules of Georgian International Arbitration Centre (GIAC Rules) by one arbitrator appointed in accordance with these Rules. The place of arbitration shall be Tbilisi, Georgia. The language to be used in the arbitral proceedings shall be Georgian.
These Terms and Conditions, including the Privacy Policy, are concluded in English (available at: https://anoukibeauty.com/en/terms). For your convenience, you can also review the Georgian version (available at: https://anoukibeauty.com/ka/terms). In case of discrepancies between the Georgian language version of these documents and any translation, the Georgian version shall prevail.
If you have any questions, inquiries or complaints, you can communicate with us through the Website, at the following e-mail address: info@anoukibeauty.com, or at our contact number: +995 511 148 225.